If you can access your website using your domain without www. (e.g. mysite.com) but not with www.mysite.com altogether, please follow the steps below to resolve the issue. 



Step 1: Login to your Cloudflare account.

 

Step 2: Click on the Rules settings icon. If you have an existing page rule, delete it first then create a new page rule.

 

 

Step 3: type in www.yourdomain.com/* and select Forwarding URL from the drop down list. ( change yourdomain.com to your custom domain name as seen in the screenshot below. For example  www.ericvasco.com/*)

 

 

 

Step 4: Select 301 - Permanent Redirect and enter http://yourdomain.com/$1 in the destination URL.

(change yourdomain.com to your custom domain name as seen in the screen shot below. For example  http://ericvasco.com/$1 )

 

 

image

 

Step 5: Then click on Save and Deploy button


You should now be able to access your website with www. at the beginning of the URL. 



Please contact our customer support at 
[email protected] or by simply clicking the chat icon in the bottom right corner of the screen if you have any questions or issues