The option to have a required phone number allows store owners to make this information from the customer mandatory. There are a few important reasons why a phone number may be needed from a customer such as in the case of delivery issues (especially for Cash on Delivery option), payment validation, or order questions. 

Users can access the ability to enable this improvement within their store's:


Step 1: Access the Carts & Checkout dashboard 

Step 2: Access the Settings button

Step 3: Enable the toggle to "Make customer telephone number required on the checkout form:" and Save Changes

BEFORE enabling this toggle, the phone number is optional and looks like this on the checkout form:

AFTER enabling this toggle, the customer is required to enter their telephone number. Also, as you can see, the country code is automatically detected to simplify the ease of use and input.

And that's how you can enable the ability to make a phone number required from customers who place orders on your stores! 

Please contact our customer support at [email protected] or by simply clicking the chat icon in the bottom right corner of the screen if you have any questions or issues